FM Outsourcing
Strategy & Perspectives
Facilities Management Outsourcing: Making The Deal Work
by Diane MacKnight, MacKnight Associates and Michael Redding, Agile OAK.
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The success of a Facility Management (FM) Outsourcing
relationship requires a mutual commitment from both the
Client and Service Provider. Acknowledgement of these mutual
responsibilities is typically reflected in the development
and implementation of joint relationship management or
“governance” procedures.
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Despite the increased sophistication of these governance
procedures service delivery and relationship management
issues can still arise and these issues often prove
difficult to understand and resolve. This viewpoint article
will help Clients and Services Providers develop a practical
understanding of performance issues, and build
follow-on strategies for resolution and longer-term success.
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While issues can occur in even the best run partnerships,
effective resolution minimizes the potential for disruption
and ensures a longer-term healthy business relationship.
Agile OAK is committed to sharing the latest thinking on Facility
Management issues. If you would like to discuss this topic in more
depth or learn more about our services please send an e-mail to
info@agileoak.com.
